# Railway Wallet Basic Troubleshooting

## ✅ Prerequisites

Before troubleshooting, confirm the following:

* You are using the latest version of Railway Wallet
* Download: <https://www.railway.xyz/#download>
* Releases: <https://github.com/Railway-Wallet/Railway-Wallet/releases>
* First-time wallet loading on a new device may take longer
* Allow time for the balance scan to fully complete
* Close the app and check back later if needed
* Mobile performance issues
* Try loading your wallet on the desktop app
* Desktop devices typically provide faster and more stable performance<br>

## ⏳ Private POI Pending for More Than 1 Hour

Follow these steps in order:

1. Open the Activity tab
2. Select the delayed transaction and click Resync Proof
3. Press the Refresh button at the top of the balance screen
4. Go to Settings and click Generate All Private POIs
5. Click Rescan Private Balances
6. Wait up to 15 minutes
7. Restart the app and repeat the process if needed

## 🌐 Trouble Connecting to Broadcasters

Public broadcasters require stable, high-speed connections.

Try the following:

1. Restart the app
2. Check your VPN and confirm it supports P2P connections
3. Verify your internet speed and stability
4. Try switching to a different network if possible
5. Use a premium Ethereum RPC provider
6. Free or default RPCs are often congested
7. Setup guide: <https://help.railway.xyz/setup/setting-custom-rpcs>
8. Avoid shared networks such as university or work Wi-Fi
9. These often block P2P traffic
10. Review broadcaster documentation: <https://help.railway.xyz/transactions/public-broadcasting>
11. Try a broadcaster with a reliability score below 1.00
12. A 1.00 score usually indicates a new broadcaster

## 🚫 Broadcast Transaction Failed

Error: “Failed to broadcast transaction”

Try the following steps:

1. Restart the app
2. Check your VPN and confirm P2P support
3. Verify internet speed and connection stability
4. Switch to a different network
5. Avoid shared or restricted Wi-Fi networks
6. Review broadcaster documentation: <https://help.railway.xyz/transactions/public-broadcasting>
7. Select a broadcaster with a reliability score below 1.00

## 🔄 Errors Refreshing RAILGUN Balances

This is usually caused by a slow RPC connection.

* Railway Wallet relies on RPC nodes to read blockchain data
* Slow or overloaded RPCs result in delayed balance scans
* Configure a faster custom RPC
* Guide: <https://help.railway.xyz/setup/setting-custom-rpcs>

## ⚠️ Error 66001

* This is a rare error
* Wait 2 hours, then retry the action

🎥 Video Guides

Additional walkthroughs and tutorials are available at:

🔊 [https://help.railway.xyz](https://help.railway.xyz/)

If issues persist after following this guide, allow extra time and retry with a different device, network, or RPC setup.